IndoUS Hosting has 2 choices for monitoring. The first is free and is through our SAM system and the second is a Premium paid service through our IMS-4000 system. All packages include the monitoring of 2 services plus pinging via our SAM system. Additional services, including custom port monitoring are available at $2 each per month and can be ordered directly within SAM. SAM monitors services every 5 minutes and will email you if a service has not responded within 2 consecutive 5 minute intervals. From there we advise you check your server and open a SAM ticket if necessary.

For those that require or desire a higher level monitoring service, IndoUS Hosting has acquired and installed the IMS-4000 Infrastructure Premium Monitoring System and has made it available to all IndoUS Hosting Clients for sophisticated and automated monitoring. Whether you are a virtual, collocated or dedicated server client, you can benefit from our Premium automated monitoring Monitor Type Port system. Our monitoring system can monitor any IP by pinging it, and can also monitor any of the included services (ports) on any IP (see table to the right). Optionally it can hard reboot your server in the event of any alarm, or it can hard reboot your server by a telephone call or email to the IMS-4000. Now you can fix problems with your server before your customers even get a chance to call you!

Each IP or service is monitored at 1 minute intervals and the number of retries and time for timeouts before the alarm is triggered can be set to any number. Once an alarm is triggered, the IMS-4000 will attempt to contact you at up to 8 different contacts from six different contact methods. It can call you on the telephone, fax you, page you, alpha page you, email you or send SNMP. You can receive an information only alarm in which you will only be notified one time at each contact, or you can received an unacknowledged alarm which means it will continually go to each of your contacts until someone acknowledges the alarm.

Included with any monitoring service, A Server Down Ticket in SAM will be instantly opened and our techs will be on it immediately. Our normal response time to Server Down tickets is under 1 minute! Many times the problem will be fixed before you even get notified.

Optionally, you can also include automated power circuit cycling to reboot your server in the event it is not reachable. The IMS-4000 can be set to automatically hard reboot your server on the event of any alarm. You can also call the IMS-4000 and hard reboot your server at anytime over the telephone or via email!

In short, the monitoring system can provide you peace of mind and reduce your workload and stress level by monitoring your server 24/7/365 and calling you and/or the IndoUS Hosting Techs as soon as any problem exists. The cost is $25 per month per IP/Service plus a one time $50 setup fee and that includes the long distance telephone calls to anywhere in the US or Canada - international is extra. The optional automated power cycling/hard reboot system is also $25 per month with a one time $100 setup fee. To order any monitoring service or power service, email us at sales@IndoUSHosting.com or call us at 1-800-996-4960, or simply check the appropriate boxes when you sign up for your server. Please read our FAQ page for monitoring services.

Here are a few scenarios in which the monitoring service would highly benefit you:

Scenario 1: Its Monday 10am and you are in important meetings all day today and wont be back in the office until the end of the day, 5pm. At 10:30 am you are in an important meeting with one of your big clients when all of a sudden your server freezes. Within 5 minutes or less, the IMS-4000 sees your server has frozen and is not responding. It immediately opens a SAM Server Down Ticket and a tech hard-reboots your server and providing you are using ext3 file system, your server is back up and running in just a few minutes. At 5pm you come back to the office to find your server up and running with no intervention required by you. The alternative - you are in a very important crucial meeting with a big client at 10:30 am - all of a sudden your pager and cell phone start going crazy because all your customers are calling upset because your server is down. You quickly find a computer to log on to the internet with and check on your server. You verify its down and you call the emergency line at IndoUS Hosting for our techs to reboot. Now you wait 15 minutes for an IndoUS Hosting tech to go reboot the server and get it back up and running - Its now 11:30 and you have missed your important meeting.

Scenario 2: Its midnight, you are asleep and your server is busy serving web pages when a cgi-script goes haywire or some event happens that causes your web server (apache - httpd) to quit. Your server is still up and running and pinging but no web pages are being served. Within 5 minutes or less, you get a phone call from the IMS-4000 (before your customers even get a chance to call you) informing you that your http server is not responding. You log in to your server and restart apache and 2 minutes later you are back in business and back in bed. The alternative is you dont find out until 7 hours later when you wake up to nasty emails and phone calls from your clients.

Scenario 3: You have a server running that is serving yours and your clients web pages but you really dont know a whole lot about how to run your server. When your server crashes, you dont even want to know about it, you just want it to be fixed as quickly as possible by the IndoUS Hosting Technical professionals. You want that peace of mind knowing that your server is taken care of without you having to make sure its up all the time. So whether its 2am or 2pm, if your server crashes, you know a SAM Server Down ticket is being opened on your behalf and the IndoUS Hosting techs are already on top of the problem. The alternative is you monitor your own server all the time, maybe one weekend forgetting to check on it only to find out that it was down all day Sunday and your clients didn't even bother to call, they just left and found someone else to host them.